Privacy Policy

Privacy Policy for Castle Rock Family Counseling Therapy

Introduction

Welcome to Castle Rock Family Counseling Therapy’s online haven, where we prioritize your privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with international and local privacy laws, including but not limited to PIPEDA (Canada), Quebec Law 25, GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and more.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

However, please be advised that this policy does not extend to third-party websites, applications, or services linked from our platform, as they operate under their own privacy policies.

Processing Activities

This policy outlines the practices when you:

  1. Utilize our online applications and services as an authorized user.
  2. Visit and interact with our website(s).
  3. Engage with us through various communication channels such as email, phone, or text messages.

Personal Data Collection

We respect your privacy by collecting only the necessary personal data, which includes:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Data required for secure online transactions, including credit card details (masked) and billing addresses.
  • Financial Information: Records of financial activities conducted on our platform, ensuring compliance with relevant regulations.
  • Purchase Information: Details about products or services purchased from us, including quantities, prices, and order dates.
  • Mobile Device Identifiers: Unique identifiers from your mobile device to enhance user experience and analytics (anonymized).
  • Location Data: Geographic data provided by users during interactions with our location-based services.
  • Feedback and Reviews: Comments, suggestions, or ratings shared by users.
  • Social Media Information: Data collected when you interact with us on social media platforms (in compliance with respective platform policies).
  • Product Information: Details about products of interest provided by users during browsing or inquiries.

We acquire this data through direct user input, automated systems, and contributions from third parties adhering to their privacy guidelines.

Cookies Policy

Cookies are small text files stored on your browser to enhance your experience and provide valuable insights. We use cookies for:

  • Strictly Necessary: Ensuring basic functions and features of our website/applications.
  • Preferences: Remembering user preferences and settings to personalize content.
  • Analytics: Tracking aggregated data for analytics purposes, helping us understand user behavior.

Users have control over non-essential cookies through our dedicated Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We adopt a responsible approach to data retention, keeping personal information only as long as necessary for the fulfillment of stated purposes or as required by law. Once the purpose has been met or the legal obligation expires, we securely delete or anonymize the data.

Security Measures

The security of your personal data is our top priority. We implement robust organizational and technical safeguards, including:

  • Encrypted Communication: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children.

Your Rights (Data Subject Rights)

Depending on your jurisdiction, you have the right to:

  • Access and request a copy of the personal data we hold about you.
  • Rectify any inaccurate or incomplete personal data.
  • Erase or delete your personal data when no longer necessary or upon request.
  • Restrict the processing of your personal data under specific circumstances.
  • Portability of data, allowing you to transfer certain data from our systems to another.
  • Object to the processing of your data for legitimate interests.
  • File appeals or complaints with us or relevant authorities regarding data privacy matters.
  • Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact our Data Privacy Team using the details provided below. We will respond to your requests in a timely manner as per applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively communicated through our website, and we encourage users to review this policy periodically for the latest information on data protection practices.

Contact Us

For any privacy-related inquiries, requests for access or correction of data, unsubscribe from communications, or if you have other questions, please reach out to us:

  • Email: contact@castle-rock-family-counseling-therapy.denvermentalhealthcare.com
  • Postal Mail: Castle Rock Family Counseling Therapy, [Address], [City, State, ZIP Code]